Return & Refund Policy
Effective Date: 12 August 2026
At TechLab Repairs, we are committed to providing high-quality repair services and excellent customer support. Please read our Return & Refund Policy carefully before booking a repair.
- Repair Service Warranty
All completed repairs are covered by our 12-Month Warranty, unless otherwise stated.
Our warranty covers:
● Parts supplied and installed by TechLab Repairs.
● Workmanship relating to the original repair.
● Manufacturing defects of replacement parts.
The warranty does not cover:
● Physical damage after repair.
● Liquid damage occurring after collection.
● Accidental drops or impact damage.
● Software issues unrelated to the repair.
● Devices opened or repaired by another company after our repair.
- Diagnostic Service
Some devices require a full diagnostic before a repair can be confirmed.
If you decide not to proceed after the diagnostic, a diagnostic charge may apply where previously agreed.
- Repair Cancellations
Customers may cancel a repair before work has started.
If replacement parts have already been specially ordered, cancellation charges may apply to cover the cost of those parts.
- Refund Policy
Because every repair is a custom service, completed repairs are generally non-refundable.
However, we will happily investigate any issue if:
● The original fault returns during the warranty period.
● The replacement part is found to be defective.
● The repair was not completed to the agreed standard.
Where appropriate, we will:
● Repair the device again,
● Replace the faulty part,
● Or offer a partial/full refund at our discretion.
- Replacement Parts
We use high-quality replacement parts for all repairs.
Where customers request lower-cost compatible parts, these may carry different warranty terms which will be explained before repair.
- Data Responsibility
Although we take every precaution to protect customer data, we strongly recommend backing up all personal data before leaving your device with us.
TechLab Repairs cannot guarantee recovery of lost data or accept responsibility for data loss resulting from hardware failure.
- Device Collection
Customers will be notified when repairs are complete.
Devices not collected within 90 days after notification may be considered abandoned.
TechLab Repairs reserves the right to dispose of or recycle unclaimed devices to recover repair and storage costs where legally permitted.
- Faults Beyond Repair
Occasionally devices are found to have faults that make repair uneconomical or impossible.
In these cases, customers will only be charged for any agreed diagnostic work or ordered replacement parts.
- Customer Damage
Warranty becomes void if the repaired device is:
● Dropped
● Bent
● Water damaged
● Tampered with
● Repaired by another repair shop
after leaving TechLab Repairs.
- Consumer Rights
Nothing in this policy affects your statutory consumer rights under UK consumer protection laws.
Contact Us
TechLab Repairs
📍 Barrow-in-Furness, Cumbria, United Kingdom
📞 01229 822799
🌐 https://techlabrepairs.com
📧 Contact us using the website contact form.
